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Cancellation Policy
Kindly keep in mind that our products are customized and manufactured under market demand; therefore, items are not always available in stock. Once an item has entered production/printing, it is made especially for you.
Order Cancellation & Modification Policy
If you need to cancel or modify your order, please contact us via email at support@madebymun.com and provide:
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Order number
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The information you would like to modify (size, color, quality, shipping address, etc.)
We apply the following timeline:
Within 12 hours after placing the order
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You may cancel or modify your order free of charge.
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A full refund will be issued if your order is canceled in this window.
From 12 to 24 hours after placing the order
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Your order can still be canceled or modified.
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Please note that during this period, the shipping label has already been purchased from the carrier.
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Therefore, if you cancel your order during this window, the shipping fee will not be refunded.
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You will receive a refund for the product value only.
After 24 hours
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Your order enters production and is being customized for you.
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At this stage, the order is locked and cannot be canceled or modified.
NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.
Wrong Shipping Address
In case you entered the wrong shipping address, please email us at support@madebymun.com with the correct one as soon as possible within 24 hours after placing the order. Otherwise, the order will be processed and shipped to the initial shipping address provided. MadebyMun will not be responsible for any claims afterward.
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